We appreciate your interests in our products and online services, including our mobile apps and our websites at www.synergycmms.com (our “Sites”). SYNERGY CMMS (“SYNERGY CMMS”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, store, process, transfer and use your personal information.
This Privacy Policy applies to our Sites, our products and services, including our mobile apps, such as SYNERGY CMMS mobile App, available for iPhone, Windows, or Android mobile devices, and other applications, widgets and other media or portions of such media through which you have accessed this Privacy Policy (collectively, our “Service”). By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service at (https://synergycmms.com/termsofservice)
WHAT INFORMATION DO WE COLLECT?
In the context of rendering our Service, we may collect information about you. This information may include the following:
• If you create an account: your name, email address, phone number, password, and Internet Protocol (IP) address.
• If you request our products or services or if you make a purchase: your name, email address, mailing address, phone number, company name, job title, IP address, information on the purchase or request, and information on your payment.
• If you complete an SYNERGY CMMS Maintenance Management form or application: your name, email address, phone number, and IP address.
• If you contact us (via our Sites or via phone, SMS, email or letter) for an information request, support request or any other inquiry: your name, email address, phone number, IP address, information on our communication with you and any additional information you provide.
• If you sign up for our newsletter: your name, email address, information on whether you are already a customer, marketing campaign information such as your response to our marketing, and whether you open our marketing emails or click the links contained in these emails.
• If you participate in our online surveys or any of our marketing initiatives, including contests, events or promotions: your name, email address, phone number, and information on the event you participated in.
• If you participate in our forums, reviews or provide user generated content or submissions: your name, email address, phone number, password, IP address, and any other information you submit.
• If you merely visit our Sites: your IP address, network file system, browser data, browser type, device type, device ID, Uniform Resource Locators (URL), operating system, internet service provider, referring and exit pages, date/time stamp, clickstream data, language preferences, whether you access our Sites from multiple devices, and other actions you take on the Sites.
• When you access our Service from a mobile device, we may collect unique identification numbers associated with your device or our mobile application (including, for example, a UDID, Unique ID for Advertisers (“IDFA”), Google AdID, or Windows Advertising ID), mobile carrier, device type, model and manufacturer, mobile device operating system brand and model, phone number, and, depending on your mobile device settings, information on your usage of our Sites.
• If you connect to our Service from third party sites, we may receive personal information about you from third parties and combine it with information we collect through our Service. For example, we may obtain information when you log in through a third-party social network or authentication service, such as Google or Facebook. These services will authenticate your identity and provide you the option to share certain personal information with us, which could include your name, email address, address book and contacts, or other information. Our Service integrates with social sharing features and other related tools which let you share actions you take on our Service with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with your business associates, friends or the public, depending on the settings you establish with the social sharing service. Similarly, when you interact with us through a third-party service, we may receive information from such third party service, including your profile information, picture, user ID associated with your account, and any other information you permit the third party service to share with third parties. The data we receive from these third-party sites is dependent upon that third party’s privacy policies and your privacy settings on that third-party site. You should always review and, if necessary, adjust your privacy settings on third-party websites and services before linking or connecting them to our Service.
HOW DO WE COLLECT YOUR INFORMATION?
We may collect personal information in the following ways:
• Personal information you provide to us directly. Most of the personal information we receive comes to us voluntarily from our users in the course of using our Service, such as when visiting our Sites, communicating with us or in the process of requesting and using our Service.
You are free to choose which information you want to provide to us or whether you want to provide us with information at all. However, some information, such as your name, address, payment information and information on your requested Service may be necessary for the performance of our contractual obligations. Without providing this information, you will not be able to request or use a certain Service or enter into a contract with us.
• Personal information collected via technology. As you use our Sites, we may collect passive information through the use of cookies. Please see the section on cookies below for more information.
• Personal information we receive from third parties. From time to time, we may receive information about you from third parties and other users. For example if you choose to link, create, or log in to your SYNERGY CMMS account with a third party website that uses SYNERGY CMMS’s API, or whose API we use, we may receive information about you or your connections from that third party. We may also receive personal information from law enforcement agencies and marketing partners.
WHY AND ON WHAT LEGAL GROUNDS DO WE COLLECT AND USE YOUR PERSONAL INFORMATION?
The reasons for collecting and using your personal information depend on the purpose of the collection. We may use your information for the following purposes and on the following legal grounds:
• We use your information in order to perform our contractual services or in preparation for a contract with you. If you order our Service from SYNERGY CMMS or if you contact us to request our Service, we use your information to provide to you the features and functionality of the Service. Information we use includes: information we need to contact you or otherwise communicate with you; information to manage your account; information to enable your use of our Service; information necessary for customer support; and information for invoicing and payment follow up.
• For purposes of compliance with the EU General Data Protection Regulation, we may use your information if justified by our legitimate interest, such as use of your information to evaluate and review our business performance, create financial statements, improve our Service or to identify potential cyber security threats.
• If necessary, we may also use your information to pursue or defend ourselves against legal claims.
• If you are already a customer, we may use your email address and name for our email marketing campaigns. You can object to this use at any time by sending us on our marketing emails or click here(info@synergycmms.com)
• We may use your information for other purposes after obtaining your consent. You are free to deny your consent and the denial will have no negative consequences for you. You are free to withdraw your consent at any time. If you have granted us consent to use your information, we will use it only for the purposes you have consented to.
• If you sign up for our email newsletter, or if you otherwise provide us with your email address for email marketing, we will use your personal information to send you emails containing newsletters, promotions and special offers. You may unsubscribe from our email marketing at any time by emailing our marketing emails or click here (info@synergycmms.com) You may also contact us at the email address provided at the end of this Privacy Policy to request that we remove you from our email list.
• We use your information to comply with our legal obligations. We are obligated to retain certain information because of legal requirements, for example, tax or commercial laws.
We will only use your information for the purposes for which we have collected them. We will not use your information for other purposes. We do not use your personal information for automated individual decision-making.
HOW DO WE SHARE YOUR PERSONAL INFORMATION?
We may share your personal information with:
• Promotional partners. We share your personal information with third parties when you engage in certain activities through our Service that are sponsored by them, such as purchasing products or services offered by a third party, electing to receive information or communications from a third party, or electing to participate in contests, sweepstakes, games or other programs sponsored, in whole or in part, by a third party.
• Service providers and advisors. We share your information with third party vendors and other service providers that perform services on our behalf, as needed to carry out their work for us, which may include identifying and serving targeted advertisements, processing of payments, handling of data processing, data verification, data storage, surveys, research, internal marketing, delivery of promotional, marketing and transaction materials, and maintenance and security . These third parties include: Facebook, Inc., Google, Inc., Gartner, Inc., International Data Corporation, Stripe, ObjectLabs Corporation, Amazon, Inc., Salesforce, Inc. (including Pardot), Invoice Ninja, Survey Monkey, Inc., Wootric, Slack, and G2 crowd, Inc. Any such service providers and advisors will be given limited access to personal information as reasonably necessary for delivering their services and will, if they are acting on our behalf and exclusively under our instructions, be bound by appropriate data processing agreements.
• Purchasers and third parties in connection with a business transaction. We may disclose your information to third parties in connection with an SYNERGY CMMS-related transaction, such as a merger, sale of SYNERGY CMMS assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another company or third party, or in the event of a bankruptcy or related or similar proceedings.
• Law enforcement, regulators and other parties for legal reasons. We may disclose your personal information to third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) enforce our Terms of Service or to protect the security or integrity of our Service; and/or (c) exercise or protect the rights, property, or personal safety of SYNERGY CMMS, our visitors, or others.;
• The general public. If you post comments on our public forum, your personal profile and the content you post will be available to the general public. You may choose to hide your profile picture.
HOW DO WE STORE AND PROTECT YOUR INFORMATION?
We will store your personal information for as long as necessary to fulfill the purposes for which we collect the personal information, in accordance with our legal obligations and legitimate business interests. In general, information with respect to performed business transactions will be blocked from general access within 90 days after completion of the transaction and deleted once statutory retention requirements expire. For example, national commercial or financial codes may require us to retain certain information for up to 10 years.
We implement a variety of security measures to maintain the safety of your personal information when you use our Service. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centers, and information access authorization controls. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps in accordance with any applicable laws and regulations.
The safety and security of your personal information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Sites or Service. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on our Sites or Service.
WHAT RIGHTS AND CHOICES DO YOU HAVE?
We want you to understand your rights and choices regarding how we may use your personal information. Depending on how you use your information, these rights and choices may include the following:
Profile and Data Sharing Settings. You may update your profile information, such as your username and profile photo, and you may change some of your data sharing preferences by logging into your online account.
Access to your Device Information. You may control our app’s access to your device information through your “Settings” app on your device. For instance, you can withdraw permission for the app to access your address book, location, photo stream, and camera.
How to control your communications preferences. You can stop receiving promotional email communications from us by clicking on the “unsubscribe” link provided in the bottom of such communications. We make every effort to promptly process all unsubscribe requests.
Modifying or deleting your information. If you have any questions about reviewing, modifying, or deleting your information, if you want to remove your name or comments from our Service or publicly displayed content, or if you wish to cancel your account, please contact us using the contact details at the bottom of this Privacy Policy.
Users’ specific rights and choices. You have the following additional rights in respect to your personal information that we hold:
• Right of access. The right to obtain access to your personal information.
• Right to rectification. The right to obtain rectification of your personal information without undue delay where that personal information is inaccurate or incomplete.
• Right to erasure. The right to obtain the erasure of your personal information without undue delay in certain circumstances, such as where the personal information is no longer necessary in relation to the purposes for which it was collected or processed.
• Right to restriction. The right to obtain restriction of the processing undertaken by us on your personal information in certain circumstances, such as, where the accuracy of the personal information is contested by you, for a period of time enabling us to verify the accuracy of that personal information.
• Right to portability. The right to portability allows you to move, copy or transfer personal information easily from one organization to another.
• Right to object: You have the right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. You can object to marketing activities for whatever reason whatsoever.
If you wish to exercise one of these rights, please contact us using the contact details below.
You also have the right to lodge a complaint with a data protection authority.
CHILDREN’S PRIVACY
SYNERGY CMMS does not knowingly collect or solicit any information from anyone under the age of 13 on our Service. In the event we learn that we have inadvertently collected personal information from a child under age 13, we will promptly delete that information. If you believe that we might have obtained any information from a child under 13, please contact us using the contact details listed at the end of this Privacy Policy.
In the case of children under the age of 16, we will not process any personal information except with the consent of the child’s parent or legal guardian.
LINKS TO OTHER WEB SITES AND SERVICES
Our Service may contain links to and from third-party websites of our business partners, advertisers, and social media sites and our users may post links to third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third-party sites.
CHANGES TO OUR PRIVACY POLICY
We may make changes to our Privacy Policy from time to time. Please review our policies regularly as updated policies will apply to your future use of our Service.
HOW TO CONTACT US
If you have any questions or concerns about our Privacy Policy or if you want to exercise your Privacy Policy rights, please contact us at (synergycmms@gmail.com)
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